Refund policy

Return & Refund Policy

At BadKitt, independence means standing behind what we make. 

we offer an extended 30-day window from delivery for items that arrive damaged, defective, or different from what you ordered. In these cases, no return 
is required — we'll issue a full refund to your original payment method once we've reviewed your claim.

What's Covered
- Item arrived damaged or defective
- Wrong item, size, or color sent (our error)

What's Not Covered 
- Preference-based reasons: fit, texture, or color looking 
  different than expected
- Wrong size, color, or product selected by the customer at 
  checkout

Note: natural material variation isn't a defect. Lighting and screen settings affect 
how color appears on camera; we show multiple real-life photos 
and videos on every product page to help you choose accurately.

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Orders in Transit

We can't process refund requests while an order is still in 
transit. Customs delays, carrier issues, and peak-season 
slowdowns are outside our control and aren't grounds for a 
refund on their own. Once delivered, this policy applies as 
outlined above.

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How to Request a Refund

Email info@badkitt.com with:
- Your order number
- A photo of the item (required for damaged, defective, or 
  incorrect claims)
- A brief explanation

Incomplete requests may take longer to process.

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Response Time

We aim to respond within 3–5 business days. During Black 
Friday, the December–January holiday season, and major drops, 
response times may run a little longer — thanks for your 
patience.

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Policy Misuse

We reserve the right to deny refund requests that appear 
repeated, excessive, or inconsistent with this policy. Misuse 
may affect eligibility for future requests — this doesn't 
apply to your legal right of withdrawal within the first 14 
days.

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Final Note

Placing an order with BadKitt means you've reviewed this 
policy and the product details on each page. Independent by 
nature — but we've got your back.